I work as a direct support professional with developmentally disabled adults in residential settings. One thing I have in common with just about all my coworkers is that we need to work more than 40 hours a week to make ends meet – and even so, too many of us can’t afford our employers’ health care coverage.
With the recent cutbacks by our state (Minnesota), most of our residential programs have cut out overtime and cut down the number of full-time positions, reducing the number of positions that receive health insurance and paid time off. That means nearly all of us have to work two to three jobs to make ends meet. Chances are, we don’t get enough hours from any one of them to qualify for health insurance. That’s a difficult, demoralizing way to live, especially for those of us who are dedicated to direct support work and have invested years of our lives in our careers.
I’ve been a direct support professional for 21 years. From 1988 to 2004, I worked in residential and day services programs in Kansas. I received a social work degree and worked as a targeted case manager in Iowa. In 2006, I moved to Minnesota to become a group home supervisor.
My supervisory experience has taught me how difficult it is to train and retain quality staff. I’ve found the best way of supporting our residential programs is to float between homes, filling in where I’m needed because someone couldn’t show up that day.
For a while, I worked full-time at another residential program on a day shift while floating part-time at my group homes, but the other program had to eliminate their full-time day shift positions after the cutbacks. I now work full-time in my float position while working part-time during the day as a personal care attendant. As a PCA, I help an elderly man with multiple sclerosis get up in the morning. I also help a professional man with cerebral palsy use the restroom at his workplace twice a day.
Although I work for fairly good agencies that would provide some benefits if I were full-time, the distance between jobs and the short hours of support with each client make it difficult to put in 40 hours I’d need to be eligible for health insurance – and to afford the premiums.
A few of the people receiving PCA services need assistance during every waking hour or around the clock. You might think the PCAs who work with these individuals would qualify for health insurance, but the cutbacks have changed that too. There are now limits on how many hours a week PCAs can work, so agencies don’t have to pay overtime. Some people’s hours are so limited that they don’t qualify for health insurance either.
It wasn’t easy to make it on one PCA job before the cutbacks either, but we had it better than most. The only reason we qualify for overtime is that Minnesota requires it, but less than half of the 50 states say home care workers are entitled to overtime pay. If you live in one of the others you’re out of luck. The federal Fair Labor Standards Act, as interpreted by the U.S. Department of Labor (DOL), does not cover workers who provide “companionship services” to people in their homes. http://www.directcarealliance.org/index.cfm?pageId=538#no_minimum_wage
The DOL ruling was challenged in court by Evelyn Cook, a home care worker who had been paid only $7 an hour throughout her 30-year career, receiving no overtime pay even though she worked regularly over 70 hours a week. She made it all the way to the Supreme Court, but the court ruled against her.
This is an issue that can and must be decided on the federal level. We need legislation to include all home care workers in the federal Fair Labor Standards Act. We need to pay people fairly for the work they have done, so home care workers can afford health insurance and other basic benefits.
Until we do, we won’t be able to find and keep enough quality personal care attendants to meet the needs of the elders and people with disabilities who want to remain in their homes.
Don Krutsinger
2009 Voices Institute National Leadership Program graduate




Agencies would go into debt if they paid overtime. Ask your supervisors how many hours they work each week. As salaried people, I bet they work way more than 40 hour (but get paid based on 40 hours) to get their jobs done. Reimbursements need to increase to address your pay issues. Agencies don’t have the ability to charge what they want.
Great article, Don! Thanks for providing so much insight into the issues around the health care barrier for direct care workers. Our stories are so important for educating others and to help illustrate the complexities in the direct care system.
Don, I’m going to take your article with me as the Direct Care Worker Taskforce meets again on Monday afternoon. Here in Maine, four pieces of legislation made it through the legislature this past session. All four pieces mention the workforce, with two specifically addressing worker issues; wages and health insurance. I’m trying to arrange a meeting for just the workers to talk to the Department of Health and Human Services, without providers in the room. The workers deserve a chance to talk to the Department.
Thank you for such a great article.
PS, I’m a 2008 graduate of Voices. Welcome aboard!
Don am so proud of you writing your story on behalf of all direct care workers, alot of other working americans dont know that we as direct care workers dont have medical benifits or insurance.