
Brenda Nachtway
I heard about some exciting “best practices” last month at a conference hosted by the Pennsylvania Center for Health Careers. The title was Redefining Excellence: Pennsylvania’s Best Healthcare Practices, and it fit. The presenters at the workshops I went to about direct care work really care about their workers and know how to make their jobs better.
At one called “We CARE-CNAs’ Impact on Management of Care Delivery,” two vice presidents from Redstone Highlands talked about the education, skills building, and opportunities for career advancement they provide to their CNAs. Redstone Highlands is a nonprofit retirement community with three campuses. They have a career advancement lattice – not a career ladder – that lets CNAs get an increase in pay and a new job title for acquiring special skills without having to move “up” to a position as a licensed nurse.
Nursing assistants advance by becoming peer mentors, taking on extra responsibilities like preparing all the next day’s paperwork, scheduling, and teaming up experienced aides with new hires. The presenters stressed the fact that this is not just a feel-good program: the work their senior CNAs do is vital to the operation of the organization. Since the program started, they said, their turnover has been very low. Continue reading »